Which role is typically assigned to users who perform request fulfillment work unless specific security needs dictate otherwise?

In the context of IT Service Management (ITSM), the role assigned to users who typically handle request fulfillment work is associated with the responsibilities defined in ServiceNow. The role that best matches the requirement of performing request fulfillment tasks is the catalog_fulfiller.

The catalog_fulfiller role is specifically designed to enable users to fulfill requests from the service catalog. Users with this role can manage and fulfill service requests while ensuring they have the necessary permissions within the framework of ITSM processes. This role allows them to execute tasks related to service delivery, which is crucial for maintaining efficient operations within an organization.

On the other hand, the itil role provides broader capabilities related to various ITIL processes, including incident management, change management, and problem management, but it may not be as specifically tailored to request fulfillment as the catalog_fulfiller role is. The task_worker role typically refers to users working on tasks without specifically focusing on service catalogs. Meanwhile, the sc_fulfiller role is somewhat less common in the context of request fulfillment and may refer to specialized roles in some configurations.

Thus, the catalog_fulfiller role is the most fitting choice, as it denotes a clear and direct alignment with the responsibilities associated with request fulfillment tasks.