Which states are specially defined for Major Incident Management (MIM) application?

Prepare for the ITSM Certified Implementation Specialist Exam with interactive flashcards and multiple choice questions. Each question includes hints and explanations. Master your exam!

The states defined for the Major Incident Management (MIM) application are crucial for tracking the progress and status of major incidents through their lifecycle. The states outlined in your choice represent the key phases that a major incident can go through during its management.

In the context of MIM, "Proposed" refers to the initial state where an incident is identified as a major incident and a plan for action is suggested. Once the proposed action is accepted, the incident transitions to the "Accepted" state, indicating that the incident is acknowledged and resources are allocated for resolution. The "Rejected" state indicates that an incident has been reviewed but deemed not to warrant major incident status or actions. Finally, the "Cancelled" state is utilized when an incident that has been accepted is no longer pursuing resolution, possibly due to resolution by other means or changes in priority.

These specific states enable an effective framework to manage and track the resolution of major incidents, ensuring that organizations can respond efficiently to critical issues. Therefore, the combination of these states captures the essential decision-making process in MIM and aligns with best practices for incident management.

Other choices contain states that are not typically associated with the specific processes required for managing major incidents. For example, terms like "eCAB Conven

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