Which table is used to store incident categories and subcategories?

Prepare for the ITSM Certified Implementation Specialist Exam with interactive flashcards and multiple choice questions. Each question includes hints and explanations. Master your exam!

The correct table for storing incident categories and subcategories is the Category table, also known as sys_category. This table specifically holds values that define the categories into which incidents can be classified. It serves as a structured way to organize and manage incidents by grouping them according to various criteria, making it easier for teams to handle and prioritize incidents effectively.

While the other options may seem relevant, they serve different purposes. The Task Category table, or task_category, is intended for categorizing tasks related to any generic task type, not specifically for incidents. The Choice table, sys_choice, is used to store choice lists for various fields in the database rather than defining specific categories or subcategories themselves. The Incident table contains data regarding incidents but does not inherently represent categories or subcategories; it utilizes the sys_category table to populate its category fields through reference. Thus, the Category table is the most appropriate choice for managing incident categories and subcategories.

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