Which type of catalog item may be found in a Service Catalog?

In the context of a Service Catalog, "Content Items" are types of catalog items that represent the various services, products, or resources that can be requested by end users. These items could include software applications, hardware, access requests, or even more abstract offerings like training sessions or IT services. Content Items are critical because they provide users with a clear list of what can be requested, typically organized in a format that is easy to navigate.

Requested Items refers to the individual requests that have been made by users, which is more about the user’s activity rather than a type of offering in the catalog itself. Categories are used to organize catalog items, making it simpler for users to find relevant content, but they do not represent items that can be directly requested. Execution Plans typically relate to the workflow or processes that occur when an item is requested or delivered but are not themselves categorized as types of items available for request within the Service Catalog.

The primary function of Content Items is to clearly communicate what services are available, making them integral to the Service Catalog's effectiveness.