Which type of catalog item should be used to create an incident record from the portal?

A Record Producer is designed specifically to facilitate the creation of records directly from the service catalog or portal. When users interact with a Record Producer, they are prompted to fill out a form that captures the necessary information to generate a new record in a particular table, such as incidents. This functionality streamlines the process for end-users when they need to submit an incident, making it a suitable choice for creating incident records.

In contrast, an Incident Template is intended to speed up incident resolution by providing predefined settings for common incidents but does not offer a mechanism for users to submit an incident directly from the portal. A Request Item typically refers to items that are part of a broader request process, such as service requests or changes but does not focus solely on incident creation. An Order Guide serves as a way to group related items into a single request for service delivery, which doesn't align with the need to create an individual incident record.

Therefore, using a Record Producer is the most effective way to allow users to create incidents directly via the portal, addressing the requirement effectively.