Why can users with the problem_coordinator role communicate workarounds, but problem_task_analyst users cannot?

Users with the problem_coordinator role are specifically tasked with overseeing the communication of workarounds and resolutions related to problems. This role entails a deep understanding of the incidents and the workarounds that may be applicable based on their investigations. One of their main responsibilities is to ensure that the information relayed to users is relevant, accurate, and beneficial.

The reasoning behind this is that while problem_task_analysts may contribute to the problem investigation, they might not have the comprehensive perspective needed or the authority to communicate effectively with users. They may possess technical insights but might not consolidate the information in a manner that is understandable or useful for those experiencing an issue. Therefore, it's essential to have a designated communicator—like the problem coordinator—who can filter and present this information in a way that serves the users' needs effectively.

The other choices do not accurately capture the unique responsibilities and the specific differentiation between the two roles regarding communication. For example, recalling messages or having the authority to approve or reject messages implies a more administrative control, which is not the primary distinction between these two roles. The automatic display of messages on the Portal is also not tied to the limitations placed on the problem_task_analyst users, making it less relevant to the question about communication