Why might testers not see a new Change Model on the change landing page?

The reason testers might not see a new Change Model on the change landing page is that the new change model needs to have its Active status set to True. In IT Service Management, change models are frameworks that define how specific types of changes are handled. When a change model is created, it is not automatically available for use; it must be activated.

Setting the Active status to True allows the change model to be displayed in the system and ensures that it can be utilized in creating and managing changes. If the status is not active, it indicates that the model is not yet in effect, which would prevent testers and other users from seeing it on the change landing page.

This understanding illustrates the importance of properly configuring and activating change models as part of the Change Management process, which is crucial for ensuring effective change control and transparency in operations.