Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

To ensure that incidents close automatically 7 days after being resolved, modifying the Incident Lifecycle flow to trigger from the Resolved date is essential. This adjustment aligns the logic of the incident closure with the specific point in time when the incident is marked as resolved, rather than relying on when the incident was last updated. By doing this, the system can accurately count the 7-day period starting from the moment the incident achieves a resolved status, thus enabling a precise automated closure process.

The other aspect of the requirement is addressed by using the option to enable automatic closure based on the resolution date. This setting is directly tied to the functionality that permits incidents to self-close a specified number of days post-resolution. When set to "Yes," it allows the system to recognize that any incident marked as resolved should have an auto-closure mechanism activated, fulfilling the customer's expectation without necessitating additional scripts or adjustments.

Together, both actions establish a clear and effective approach to automating the closure of incidents, ensuring they are handled efficiently and according to the specified timeline.